Help customers find clear answers in an international support team, combining time in the Sofia office with working from home.
About the company
This search is managed by xciterr for a confidential client.
About the role
We are looking for a Customer Support Specialist who enjoys helping people and finding clear, practical answers. You will be the person customers turn to when they need guidance, taking ownership of their enquiries and making their next step easier. You will work in an international environment where communication, care, and attention to detail matter.
Responsibilities
- Respond to customer enquiries professionally and explain the next steps clearly.
- Help customers with account, product, and service questions, following the relevant processes.
- Take ownership of cases, coordinate with colleagues, and follow through on your commitments.
- Keep accurate records of conversations and handle customer information with care.
- Meet agreed service and quality standards while maintaining a helpful, human approach.
Requirements
- Strong spoken and written skills in the required languages.
- A good command of English for day-to-day communication.
- Patience, empathy, and the ability to explain information simply.
- Confidence using a computer, navigating different systems, and learning new tools.
- Good organisation and a willingness to learn. Customer service experience is an advantage.
What we offer
- Structured onboarding and training to help you get started with confidence.
- A collaborative, international working environment.
- The opportunity to develop your communication and customer service skills.
xciterr Ltd is a registered employment intermediary with the Employment Agency of the Republic of Bulgaria. Registration No. 4119 covers the Republic of Bulgaria.