IT Support Specialist with German

About the company

This search is managed by xciterr for a confidential client.

About the role

We are looking for an IT Support Specialist who can take ownership of technical incidents and work confidently with users and specialist teams. You will investigate Windows, access, hardware, and connectivity issues, document your findings, and coordinate a timely resolution. This role suits someone with practical troubleshooting experience and a calm, service-focused approach.

Responsibilities

• Investigate incoming incidents and escalated tickets, assess their impact, and follow agreed support procedures.
• Troubleshoot Windows environments, user access, hardware, and network connectivity using a structured approach.
• Keep ticket records accurate and up to date, with clear actions, findings, and handovers.
• Communicate progress to users in German and English and coordinate with specialist resolution teams.
• Work towards agreed service levels, protect sensitive information, and contribute to the support knowledge base.

Requirements

• Fluent spoken and written German and English.
• Previous hands-on IT support experience, including hardware troubleshooting.
• Working knowledge of Windows, Active Directory, networking, VPNs, and network security fundamentals.
• Familiarity with Microsoft Office or Microsoft 365, messaging services, printing, and remote access tools.
• Strong analytical skills, clear ticket documentation, and the ability to investigate unfamiliar problems independently.
• Availability for rotating day, night, and weekend shifts, including 12-hour shifts.

Key skills

• Windows
• Active Directory
• Networking
• Incident management

What we offer

• Remote work from within Bulgaria on a permanent, full-time contract.
• 24 days of paid annual leave and additional health insurance.
• Access to learning resources and opportunities to develop your technical support skills.