Technical Support Specialist — German

About the company

This search is managed by xciterr for a confidential client.

About the role

We are looking for a Technical Support Specialist with a curious mind and a customer-focused approach. You will combine practical troubleshooting with clear communication, guiding users through technical questions and helping them get back on track. An interest in technology and a methodical approach are central to the role.

Responsibilities

• Ask the right questions to understand a customer's issue and identify the next troubleshooting steps.
• Guide users through product features, setup, and common technical problems.
• Explain solutions in accessible language and check that the customer understands the outcome.
• Document the investigation, actions taken, and resolution in the support system.
• Escalate complex issues with clear context and follow up with the relevant teams.
• Work towards agreed response times and quality standards.

Requirements

• German at C1 level and English at B1 level or above.
• Previous experience in customer service or technical support.
• An interest in technology and a structured approach to troubleshooting.
• The ability to stay patient, ask clear questions, and explain technical information simply.
• Confidence working with digital tools and keeping accurate case notes.
• Availability for rotating shifts between 09:00 and 21:00, with five working days per roster.

What we offer

• Product and process training, with support as you build your knowledge.
• Hands-on experience resolving practical technical challenges.
• An international team and opportunities to develop your support skills.