Help customers get more from their technology. Join an office-based support team in Sofia and turn technical questions into clear solutions.
About the company
This search is managed by xciterr for a confidential client.
About the role
We are looking for a Technical Support Specialist with a curious mind and a customer-focused approach. You will combine practical troubleshooting with clear communication, guiding users through technical questions and helping them get back on track. An interest in technology and a methodical approach are central to the role.
Responsibilities
- Ask the right questions to understand a customer's issue and identify the next troubleshooting steps.
- Guide users through product features, setup, and common technical problems.
- Explain solutions in accessible language and check that the customer understands the outcome.
- Document the investigation, actions taken, and resolution in the support system.
- Escalate complex issues with clear context and follow up with the relevant teams.
- Work towards agreed response times and quality standards.
Requirements
- Strong communication skills in the required languages, including English.
- An interest in technology and a structured approach to troubleshooting.
- The ability to stay patient, ask clear questions, and explain technical information simply.
- Confidence working with digital tools and keeping accurate case notes.
- Customer service or technical support experience is an advantage.
What we offer
- Product and process training, with support as you build your knowledge.
- Hands-on experience resolving practical technical challenges.
- An international team and opportunities to develop your support skills.
xciterr Ltd is a registered employment intermediary with the Employment Agency of the Republic of Bulgaria. Registration No. 4119 covers the Republic of Bulgaria.